AEDC targets 100% metering for 1.2m customers
The Abuja Electricity Distribution Company (AEDC) aims for 100% customer metering to eliminate estimated billing and enhance service for its 1.2 million customers. This initiative coincides with the launch of its new digital platform, MyPower.
Intelligence analysis by Gemini 2.5 Flash
AEDC is intensifying efforts to fully meter its extensive customer base, a move designed to combat the prevalent issue of estimated billing and significantly improve customer satisfaction. The company has also introduced a digital platform, MyPower, to streamline account management, payments, and complaint resolution, reflecting a broader strategy to leverage technology for better ser…
Imagine your house uses electricity, but instead of a meter showing exactly how much you use, the electricity company just guesses. That's called 'estimated billing.' Now, a company called AEDC wants to put a special counter, called a meter, in every single house that uses their electricity, all 1.2 million of them! They also made a new phone app, like a special remote control for your electricity, so you can pay bills and tell them if something's wrong, making sure everyone pays fairly for what they use.
Analysis
The Abuja Electricity Distribution Company (AEDC) has articulated an ambitious goal to achieve 100 percent metering for its vast network of customers, a strategic move aimed at eradicating the contentious practice of estimated billing. This commitment is particularly significant given that AEDC serves over 1.2 million customers, making the scale of this undertaking substantial. The company's proactive stance is a direct response to persistent customer grievances regarding billing inaccuracies and a broader effort to enhance transparency and accountability within the electricity distribution sector. By ensuring every customer has a meter, AEDC seeks to empower consumers with a clearer understanding and greater control over their electricity consumption, which is a fundamental step towards improving overall customer satisfaction and operational efficiency.
1.2 Million Customers
AEDC's target to meter all 1.2 million customers underscores a significant investment in infrastructure and customer relations. The company's Managing Director, Chijioke Okwuokenye, emphasized that this push is integral to a wider strategy focused on customer satisfaction and enabling consumers to better manage their electricity usage. This initiative is not merely about installing devices but about fundamentally altering the relationship between the utility provider and its users, moving towards a more data-driven and equitable billing system. The sheer volume of customers involved means that successful implementation could set a precedent for other distribution companies across Nigeria and potentially the wider African continent, demonstrating a viable path to resolving long-standing power sector challenges.
MyPower Application
Complementing the metering drive, AEDC has launched MyPower, a new digital platform designed to provide customers with easier access to electricity services. This application allows users to manage their accounts, make payments, lodge complaints, and even verify AEDC staff visiting their homes, addressing both convenience and security concerns. The Chief Information Officer, Uche Anyalewechi, highlighted that MyPower is part of a broader digitization effort, not an isolated project, with future plans to include real-time monitoring of electricity consumption and outage information. This technological integration aims to improve communication channels, enabling AEDC to understand and respond to customer issues more effectively, thereby reducing the need for physical visits to company offices and enhancing service delivery.
81.38 Percent Metering Rate
According to the Nigerian Electricity Regulatory Commission (NERC), AEDC had already achieved an 81.38 percent metering rate as of June 30, 2026, placing it among the best-performing electricity distribution companies in Nigeria. This figure, derived from NERC’s second-quarter 2026 report, indicates that 1,142,283 of AEDC's 1,403,657 active registered customers were metered, leaving approximately 261,374 customers without meters. The national metering rate stood at 61.51 percent during the same period, highlighting AEDC's relative success in this area. The company's commitment to closing the remaining metering gap entirely signifies a dedication to regulatory compliance and customer-centric operations, aiming to bring all customers onto a transparent, metered billing system.
Key points
- AEDC aims for 100% metering for its 1.2 million customers to eliminate estimated billing.
- The company launched a new digital platform, MyPower, for account management, payments, and complaints.
- As of June 30, 2026, AEDC had achieved an 81.38% metering rate, covering 1,142,283 customers.
- The national metering rate in Nigeria stood at 61.51% at the end of June 2026.
- MyPower will eventually offer real-time power consumption monitoring and outage information.
The full metering of customers could lead to greater transparency and fairness in electricity billing, reducing disputes and improving customer trust in AEDC. The MyPower app has the potential to significantly enhance customer convenience and communication, streamlining service requests and payments, ultimately fostering a more efficient and responsive electricity supply system.
Despite the ambitious target, achieving 100% metering for over a million customers could face significant logistical and financial hurdles, potentially leading to delays. Furthermore, the success of the MyPower app relies on widespread digital literacy and access, which might exclude some customers, creating a digital divide in service access.
