Kerala-based consumer commission orders matrimonial platform to pay Rs 37,000

{"heading1":"The Dispute","subheading1":"Customer's Experience","content1":"A customer named Akhil Vinod approached the Intimate Matrimony platform with the intention of using their services for personal matchmaking. He initially intended to purchase a basic plan costing Rs 3,000 but was persuaded to choose a higher priced package by representatives who promised enhanced services.","subheading2":"Platform's Response","content2":"The platform accepted the arrangement and informed the customer that their Kollam branch would provide the services. However, the customer alleged that the profiles shared were unsuitable and that he was repeatedly sent the same profiles despite his requests for alternatives.","subheading3":"Commission's Findings","content3":"The Kollam District Consumer Disputes Redressal Commission held the matrimonial agency guilty of unfair trade practice for failing to provide the personalised assistance promised in exchange for payment. The commission noted that the agency repeatedly shared unsuitable profiles and failed to provide meaningful assistance.","subheading4":"Order and Consequences","content4":"The commission ordered the matrimonial platform and its managing director to refund Rs 7,000, pay Rs 20,000 as compensation, and Rs 10,000 towards litigation costs. The platform was also ordered to stop misleading consumers with assurances of personalised assistance and to comply with the monetary directions within 45 days. Failure to comply would result in interest on the compensation amount."}